Your ticket is a record of our agreement to carry you or to arrange for your carriage.
The Company will not replace lost, mislaid or stolen tickets. You will be required to purchase a new standard fare ticket to enable you to travel.
Your ticket is non-transferable and may only be used for whom it has been bought. You must travel with a valid ticket. If a ticket is spoiled or tampered with, it will be invalidated.
Single Tickets purchased through the online booking facility are only valid on the date of travel. The ticket guarantees travel for the specific time of travel, but may be used on at a different time on the same date, if there is space available.
Return Tickets: The outward portion of your ticket is only valid on the date on which they are selected and similarly the return element of the ticket is only valid for the date selected. The ticket guarantees travel for the specific time of travel, but may be used on at a different time on the same date, if there is space available.
10 Trip tickets are only valid for 14 days.
All tickets purchased through the BURKESBUS online booking facility are non-refundable.
Tickets are non-refundable and non-transferrable, however an amendment system is in place which allows passengers to amend the date & time of their journey if amended at least 1 hour prior to the booked journey. Manage Booking part of our website.
It is the customer’s responsibility to have a pre-printed copy of their e-ticket available for scanning; or to have access to same on their mobile phone in a format suitable for scanning.
All passengers must produce a physical ticket OR an E-Ticket (on mobile phone or tablet) in order to board the coach. Passengers who only have the reference number of a ticket, without the actual ticket itself, will no longer be allowed to travel after this date.
Free Travel Pass holders can reserve a seat online. Passengers MUST present their Department of Social Protection Free Travel Card to board in addition to a Seat Reservation Ticket.
Day Return Tickets:
Are valid for one outward journey on date of issue, and for a return journey on the same day.
Open Return Tickets:
Open returns are flexible tickets.
An Open return ticket is a return ticket ticket valid for 2 weeks. The ticket is valid from the date of departure printed on the ticket, and you need to make your return journey by the date specified. It is not possible to travel in the same direction twice on an Open Return ticket.
Tickets are valid for 7 days including the date of issue.
10 Trip Tickets:
The 10 trip ticket is essentially 10 trips between two points.
For example if you purchase a 10 Trip ticket from Galway to Tuam. You can travel between Galway and Tuam / Tuam & Galway 10 times. Each single trip counting as one. If you travel twice per Day the Ticket will last 5 Days travel. If you travel once per day the ticket will last 10 Days. The ticket does not expire for 14 days unless your trips are used within the time.
12 Trip Tickets:
The 12 trip ticket is essentially 12 trips between two points. (See examples above in 10 trip)
Child fares as shown in the fare tables are applicable to children who are 2 years of age to 9 years of age.
All children aged U-10 years of age must be accompanied by a parent or guardian.
Children aged under 2 years may travel free when not occupying a seat and they must be accompanied by a parent or guardian.
Children aged ten years and under:
Children aged ten years and under cannot travel alone on any Burke Bros (Coaches) Ltd. service. They MUST travel with a parent or guardian, except when travelling with other children to and from school.
Post-primary school student fares:
Children aged ten years and under cannot travel alone on any Burke Bros (Coaches) Ltd. service. They MUST travel with a parent or guardian, except when travelling with other children to and from school
Free Travel Passes:
If you qualify for free travel, you must carry your pass with you when using Burke Bros. (Coaches) Ltd. Free travel passes are non-transferrable and can only be used by the named person. Passengers presenting a Free Travel Pass are required to have PHOTO ID eg. Driver Licence, Passport etc.
A Free Travel Pass may be confiscated if there are reasonable grounds for suspecting that the pass is being misused.
The Tax Saver scheme:
Burke Bros (Coaches) Ltd. Tax Saver Ticket only applicable to annual tickets.
You are required by law, to wear the seatbelt provided at all times whilst seated.
Alcohol / Drugs
Burke Bros. (Coaches) Ltd. reserves the right to refuse to transport a person:
a) Under the influence of alcohol or drugs,
b) Who is incapable of taking care of him/herself (this does not apply to persons who are accompanied by an attendant or nurse),
c) Whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers,
d) Who refuses to comply with any lawful rule or regulation. Such persons may be removed from the bus at such place along the route as the driver may select. Burke Bros. (Coaches) Ltd. shall not issue any compensation for passengers removed en route
Luggage / Lost Property:
All luggage must be labelled and is carried at owners risk.
Medication, money, travel/identity documents and other valuable items must not be carried in luggage but should be carried on the person at all times .Burke Bros. (Coaches) Ltd. cannot take responsibility for forgotten, lost, damaged, or stolen property during the bus loading/unloading period.
We accept carriage of bicycles and E-Scooters/E-Bikes on our services subject to luggage space. There is an additional €3.00 charge (including folding bicycles) per bike per single/return trip payable to the driver directly. A bike or scooter powered by battery must be disconnected in the luggage compartment.
If you find any property of any other person on any coach, you must hand it over to the driver. Please note all lost property items are only held for 30 days.
Make sure you are on the correct service:
You are responsible for boarding and getting off the service at the correct destination.
Burke Bros. (Coaches) Ltd. will not be liable for delays caused by accidents, breakdowns, road conditions, weather and other conditions beyond its control.
Burke Bros.(Coaches) Ltd. does not guarantee to arrive at or depart from any point as a specific time.
Dogs and other animals:
Guide dogs accompanying passengers who hold a Registered Blind Persons Pass are carried free of charge on Burke Bros. (Coaches) Ltd. services.
Apart from the foregoing exception, dogs, cats or any other animals or live fowl of any description WILL NOT be carried.
Effect of late arrival:
Burke Bros. (Coaches) Ltd. shall not be liable to a passenger if s/he misses any service as a result of his/her late arrival, and shall not be obliged to hold up any service to wait for him/her if the passenger misses a service.
Timetable/Fares subject to change without notice, check website regularly for updates.
Please note that the company does not guarantee a seat in the Company's buses or coaches on a particular service. If a bus full sign is displayed, you may have to wait for the next available departure time on the scheduled timetable.
Burke Bros (Coaches) Ltd built the Burkes Bus app as a Free app. This SERVICE is provided by Burke Bros (Coaches) Ltd at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
Information Collection and Use
The app does use third-party services that may collect information used to identify you.
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
This policy is effective as of 2023-02-13
BURKESBUS would like to assure you that we are committed to protecting the privacy of all our users. The purpose of this Privacy Statement is to inform you of the data relating to you that we collect and use in connection with this website and the uses (including disclosures to third parties) we make of such data. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.
Requirement to provide Personal Data
You are not under a contractual or statutory obligation to provide us with any personal data
Personal data that Burkes Bus Collect and Process
When you complete a booking, consult with our service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include:
your name and contact details, including your postal address, phone number and e-mail address;
your user ID and password to your account on our website;
your credit/debit card or bank account details;
your contact preferences;
any other information relating to you that you provide to us or that we generate about you in connection with your use of the website.
Non Personal Data we Collect
In addition when you browse the website or make a purchase, we may automatically collect information about your visit by using cookies. The following non-personal information may be retained about that visit:
-your device type
-the search engine used to access the website
-how you came to the website
-how you interacted with the website
Most non-personal information is collected via cookies or other analysis technologies. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.
How BURKESBUS use the Data we collect
BURKESBUS uses your personal data for the following:
to provide you with products or services
to help us better understand your needs and interests.
to help you complete a transaction or order
to communicate with you
to provide service and support
to update you on services and benefits
to personalise promotional offers
We will give you the opportunity to choose your privacy preferences regarding such communications.
Credit card information is used only for payment processing and fraud prevention. Credit card information is not used for any other purpose by our financial services providers or BURKESBUS.
Non-personal information is aggregated for reporting about BURKESBUS website usability, performance and effectiveness. It is used to improve the customer experience, usability and website content.
Information Burkes Bus Shares with Third Party Providers
We may share your personally identifiable information with service providers including
Payment processors for secure credit card payment transaction.
Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters.
Advertising partners who may use email address, cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.
Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them. We may also share your data with analytics and search engine providers that assist us in the improvement of our website.
Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of Burkes Bus , employees and users from fraudulent, abusive, inappropriate or unlawful use of our services.
Non-personal information may be aggregated for optimal website utilisation
Keeping your information secure
BURKESBUS is committed to protecting the information you provide. In particular we take steps to prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information we collect.
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information. We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of your personal information.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers. If a security breach causes an unauthorised intrusion into our system that materially affects you, then Burkes Bus will notify you as soon as possible and later report the action we took in response.
Retention of Personal Data
We will not hold your personal data for longer than is necessary. We retain your personal data for as long as we need it for the purposes described in this Privacy Statement, or to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise between you and us.
Access to and accuracy of your information
BURKESBUS strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data.
Third Party Websites
You have the following rights, in certain circumstances and subject to certain restrictions, in relation to your personal data:
the right to access your personal data;
the right to request the rectification and/or erasure of your personal data;
the right to restrict the use of your personal data;
the right to object to the processing of your personal data;
where our processing of your personal data is based on you having provided consent, the right to withdraw your consent to the processing at any time.
If you wish to exercise any of the rights set out above, or have comments or questions about our Privacy Statement, please contact us.
Your Marketing Choices
The good news is you have ultimate control over your personal data. If you don’t want us to send you relevant offers or marketing information you can opt out at any time.
To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, software updates, etc.), use any of the following methods:
Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions
In writing to Burkes Bus Data Controller
Terms & Conditions of the website:
Burke Bros. (Coaches) Ltd. makes every effort to ensure that all information on this site is correct at time of publication and is kept up to date. However, we cannot guarantee that all information detailed is current or completely accurate. All information on this website is copyright of Burke Bros. (Coaches) Ltd.
Part two of the terms are based on the website legislative and overall website usage.
These terms and conditions outline the rules and regulations for the use of Burke Bros. (Coaches) Ltd.'s Website, located at https://burkesbus.ie/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Burkes Bus Coaches if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Burke Bros. (Coaches) Ltd. and/or its licensors own the intellectual property rights for all material on Burkes Bus Coaches. All intellectual property rights are reserved. You may access this from Burkes Bus Coaches for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Burkes Bus Coaches
Sell, rent or sub-license material from Burkes Bus Coaches
Reproduce, duplicate or copy material from Burkes Bus
Redistribute content from Burkes Bus Coaches
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Burke Bros. (Coaches) Ltd. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Burke Bros. (Coaches) Ltd., its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Burke Bros. (Coaches) Ltd. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Burke Bros. (Coaches) Ltd. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party
The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Burke Bros. (Coaches) Ltd. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities
online directory distributors
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that:
(a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Burke Bros. (Coaches) Ltd., and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Burke Bros. (Coaches) Ltd.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site
No use of Burke Bros. (Coaches) Ltd.'s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury
limit or exclude our or your liability for fraud or fraudulent misrepresentation
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature